Emakqq Privacy Policy – Data Protection & Player Privacy in Malaysia

1Privacy Policy Scope & Acceptance

This Privacy Policy ("Policy") is published and managed by emakqq ("we", "the platform", or "emakqq") and applies to all individuals who use the emakqq platform, browse the emakqq.best website, register an account, or interact with any emakqq services ("Players" or "you").

Emakqq is fully committed to protecting the privacy and personal data of every player in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe that transparency in data management is the foundation of trust between our platform and our players.

By registering an account on emakqq or continuing to use the platform, you confirm that you have read and understood this Privacy Policy, and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the emakqq platform.

2Personal Data We Collect

Emakqq collects various categories of personal data depending on how you interact with our platform. Below is a complete breakdown of the data we collect and how it is sourced:

Information you provide directly:

• Identity data: Full name, date of birth, identity card number (MyKad) or passport, residential address
• Contact data: Email address, Malaysian mobile number
• Account data: Username, password (stored in an unreadable hashed form), security questions
• Financial data: Registered eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX), bank details for KYC verification
• Identity verification documents: A copy of your MyKad, passport, or proof of address document when required for the KYC process

Data automatically collected during your use of the platform:

• Technical data: IP address, browser type, operating system, device type and model, screen resolution
• Log data: Access time and date, pages visited, actions taken within the platform
• Game data: Records of all bets and gameplay, wagers placed, game outcomes, account balance, transaction history
• Location data: General location information based on IP address (country and state) for compliance and fraud prevention purposes
• Cookie data: Information collected through cookies and other tracking technologies (further details in Section 7)

3How We Use Your Personal Data

Emakqq uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

• Platform service delivery: To enable you to register an account, log in, play games, place bets, process deposits via Touch 'n Go, GrabPay, DuitNow and other methods, and process withdrawals.
• Identity verification (KYC): To verify that every player meets the minimum age requirement of 21 years and any other eligibility conditions as set out in Terms & Conditions ours.
• Security & fraud prevention: To detect and prevent fraudulent activity, money laundering, unauthorised access, multiple account registrations, and other security threats.
• Customer support: To process your enquiries, complaints, and support requests. Support conversation records are retained for quality assurance and training purposes.
• Legal and regulatory compliance: To fulfil our legal obligations, including Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and other regulatory requirements.
• Platform improvements: To analyse aggregate (not individual) usage patterns in order to improve performance, the user interface, and the overall gaming experience.
• Service communications: To send you important account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies.
• Responsible gaming: To monitor gameplay patterns and identify players who may benefit from responsible gaming support, in line with emakqq's commitment to player wellbeing.

Emakqq does not use your personal data for any purpose not listed above without first obtaining your explicit consent. If we wish to use your data for a new purpose that differs from what was originally stated, we will notify you and seek your consent before doing so.

4Data Sharing & Disclosure

Emakqq never sells, rents, or trades players' personal data to any third party for marketing or commercial purposes. This is an absolute commitment with no exceptions.

However, in the following limited circumstances, emakqq may need to share your personal data with certain parties:

• Gaming service providers: Providers such as Evolution Gaming, Pragmatic Play Live, and Playtech receive the game data necessary to deliver live casino table, slots, and other game services. These providers are bound by strict confidentiality agreements and are not permitted to use the data for any other purpose.
• Payment processor: The information required to process your deposits and withdrawals is shared with the relevant eWallet and banking service providers (Touch 'n Go, GrabPay, DuitNow, FPX, and others). This sharing is limited to the minimum necessary to complete each transaction.
• Legal requirements: emakqq will disclose data when required by Malaysian law or a valid court order, or when necessary to cooperate with law enforcement agencies in financial crime investigations.
• Legitimate interest protection: In cases where disclosure is necessary to protect emakqq's legitimate interests, such as in legal proceedings or to prevent significant fraud.

In all instances of data sharing described above, emakqq ensures that recipient parties are bound by confidentiality obligations equivalent to emakqq's own data protection standards, and that data is shared only to the minimum extent necessary for the stated purpose.

5Data Retention & Security Measures

Emakqq stores your personal data on secure servers with multi-layered protection. Here is a full overview of how we safeguard your data:

Technical security measures:

• 256-bit SSL Encryption: All communications between your device and emakqq's servers are encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysian banking institutions.
• Passwords are hashed: Your account password is never stored in plain text. It is processed using a strong one-way hashing algorithm (bcrypt), making it unreadable even to emakqq's internal team.
• Intrusion detection system: emakqq operates a 24/7 security monitoring system that automatically detects and alerts on any suspicious or unauthorised access attempts.
• Two-factor authentication (2FA): Players are encouraged to enable two-factor authentication, which adds an extra layer of security to their account beyond just a password.
• Regular security audits: emakqq's security infrastructure undergoes regular independent audits conducted by qualified third-party cybersecurity firms.

Data retention period:

Emakqq retains players' personal data for as long as necessary for the purposes outlined in this Policy, and no longer than required by applicable law. As a general rule, financial transaction records and KYC data are retained for 7 years as required under Malaysia's AML legislation. Active account data is retained for the duration the account remains active. Once an account is closed, data will be kept for the period prescribed by legal requirements before being securely deleted.

6Your Privacy Rights as an emakqq Player

As an emakqq player and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the emakqq support team via Live Chat on the platform or send an email to support@emakqq.best by stating the right you wish to exercise and the information needed to verify your identity. emakqq will process your request within 30 business days.

Please note that these rights may be subject to exceptions in situations where overriding legal or security interests must take precedence — for example, financial transaction records may need to be retained even after a deletion request in order to meet AML legal requirements.

7Cookies & Tracking Technologies

Emakqq uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how players use our services. The following are the types of cookies we use:

Essential and security cookies cannot be disabled as they are required for the basic and secure operation of the emakqq platform. Analytical cookies can be disabled through the cookie settings in your account or via your browser settings without affecting your ability to use the platform.

8Children's Data

Emakqq strictly prohibits use of the platform by individuals under the age of 21. We do not knowingly collect or process personal data from individuals below 21 years of age.

If we discover that personal data of a minor has been collected without consent, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child may have registered on emakqq without permission are encouraged to contact us right away.

9Cross-Border Data Transfers

In certain cases, your personal data may need to be transferred or processed outside Malaysia — for example, by international gaming service providers such as Evolution Gaming or Pragmatic Play, which operate across multiple locations worldwide.

In all cross-border data transfer situations, emakqq ensures that:

• The recipient country or entity provides a level of data protection equivalent to or higher than that required under Malaysia's PDPA
• Appropriate data transfer agreements, including approved standard contractual clauses, are established with the receiving party
• Data transferred is kept to the minimum required and is strictly limited to the specific service purpose

10Data Security Breach

While emakqq takes all reasonable precautions to protect your data, no digital security system can be guaranteed 100% immune to external threats. In the event of a data security breach affecting players' personal data, emakqq is committed to:

• Notifying affected players individually within 72 hours after a breach is identified, via email or in-platform notification
• Providing clear information about the nature of the breach, the types of data involved, the steps already taken, and recommended actions players can take to protect themselves
• Reporting the breach to the relevant authorities as required under applicable law
• Taking immediate remediation and preventive measures to stop the breach and prevent similar incidents in the future

11Changes to the Privacy Policy

Emakqq reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to our services. Any material changes will be communicated to players via their registered email and/or a prominent notice on the platform at least 14 days before the changes take effect.

The date of the most recent update is always displayed at the top of this document. You are encouraged to review this page periodically. Your continued use of the emakqq platform after any policy change takes effect will be considered acceptance of the updated policy.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how emakqq handles your personal data, please reach out to our team through the following channels:

• Live Chat: Reach us directly on the emakqq platform — the fastest way to get an immediate response, 24/7
• Email: support@emakqq.best — for enquiries that require documentation or more detailed clarification

The emakqq support team operates in both Malay and English and is available to assist you at any time. All privacy-related enquiries will be handled with care, kept strictly confidential, and processed within 30 business days.

This Privacy Policy should be read together with Terms & Conditions and the Responsible Gaming emakqq for a full picture of our commitment to Malaysian players.